Frequently Asked Questions

1. Are your products authentic?

• Yes, all of our products are sourced directly from reputable suppliers and are guaranteed to be authentic.

2. What is your shipping policy?

• We offer standard shipping options with varying delivery times depending on your location. Shipping costs and estimated delivery times will be provided at checkout.

3. Do you ship internationally?

• Yes, we ship to most countries worldwide. International shipping costs and delivery times may vary.

4. What is your return policy?

• We accept returns within 14 days of receiving your order. Items must be returned in their original condition, unused, and with all original packaging intact. Please contact our customer service team to initiate a return.

5. How do I track my order?

• Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

6. Can I cancel or modify my order after it has been placed?

• We process orders quickly to ensure prompt delivery, so we recommend contacting us immediately if you need to cancel or modify your order. Once an order has been processed and shipped, it cannot be canceled or modified.

7. What payment methods do you accept?

• We accept major credit cards, PayPal, and other secure payment methods. Payment options will be displayed at checkout.

8. How can I contact customer service?

• You can reach our customer service team via WhatsApp or email us at info@dropify.com.pk. We're here to assist you with any questions or concerns you may have.