Return Your Order
Return Policy
At Dropify, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we're here to help.
Return Process:
-
Initiate Return: To initiate a return, please contact our customer service team within 14 days of receiving your order. You can reach us via WhatsApp or email us at info@dropify.com.pk
-
Provide Details: Please provide your order number, the item(s) you wish to return, and the reason for the return. This will help us process your request efficiently.
-
Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how to proceed.
-
Package Items: Carefully package the item(s) you wish to return in their original packaging, along with any accessories or documentation included.
-
Ship Return: Ship the item(s) back to us using a trackable shipping method. Please note that the customer is responsible for return shipping costs.
Return Conditions:
- Items must be returned in their original condition, unused, and with all original packaging intact.
- Returns must be initiated within 14 days of receiving your order.
- Certain items may be ineligible for return due to hygiene or safety reasons. Please contact us for further information.
Refund Process:
- Upon receiving and inspecting your return, we will process your refund within 14 days.
- Refunds will be issued to the original payment method used for the purchase.
Exchanges:
- 14 Days exchange policy.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as needed.
Contact Us:
If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team via WhatsApp or email us at info@dropify.com.pk.
We're here to assist you every step of the way.