Returns Information
Returns Information
Return Policy:
- We accept returns within 14 days of receiving your order. Items must be returned in their original condition, unused, and with all original packaging intact.
Initiating a Return:
- To initiate a return, please contact our customer service team via WhatsApp or email us at info@dropify.com.pk. Please provide your order number and the reason for the return.
Return Authorization:
- Once your return request is approved, we will provide you with a return authorization and instructions on how to proceed.
Return Shipping:
- Please ship the item(s) back to us using a trackable shipping method. The customer is responsible for return shipping costs.
Refund Process:
- Upon receiving and inspecting your return, we will process your refund within 14 days. Refunds will be issued to the original payment method used for the purchase.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as needed.
Contact Us:
- If you have any questions or concerns regarding returns, please don't hesitate to contact our customer service team. You can reach us via WhatsApp or email us at info@dropify.com.pk.